Shipping policy

SHIPPING POLICY

1. Delivery Charges

We offer free delivery for orders over R500 to major cities in South Africa: Cape Town, Johannesburg, Pretoria (Central), Durban, Port Elizabeth (PE), Pietermaritzburg (PMB), and Bloemfontein. Orders under R500 (after any discounts applied) will incur a delivery fee.

For regional orders outside the major cities listed above, the delivery fee is based on the total order value:

2. Delivery Timeframes

We strive to deliver orders as quickly as possible. Most deliveries to major cities arrive within 48 hours. However, unforeseen circumstances may cause delays. Please allow up to 72 hours (3 business days) for your order to arrive. Certain specialty items may have extended delivery times as indicated on the product page. For remote and outlying areas, please allow up to 10 working days for delivery.

3. Stock Shortages

If a product you order is:

  • Temporarily unavailable: We will notify you of the expected delay and offer you the option to wait for the product, receive a substitute product, or receive a full refund (including any delivery charges) or store credit for the amount paid.

  • Discontinued/permanently unavailable: We will notify you and offer you a full refund (including any delivery charges) or store credit for the amount paid, or the option to receive a substitute product (if available).

4. Delivery Times

Standard deliveries are made Monday to Friday between 8:00 AM and 5:00 PM. Weekend and public holiday deliveries may incur additional charges. Please contact our customer service team for a quote at info@bossbeds.co.za or call +27 63 663 4612 . While we try our best to accommodate specific delivery requests, confirmation can only be provided by our customer service team after your order is received and paid for.

5. Late Deliveries

The Electronic Communications and Transactions Act (ECT Act) 25 of 2002 allows you to cancel your order within 7 days if the products are not delivered within the agreed timeframe as specified in our Delivery Policy. This excludes any lead times mentioned on specific product pages. If you choose to cancel an undelivered order, you can either refuse the package upon delivery or return it to us in its original condition. Please contact our customer service team for order cancellations at info@bossbeds.co.za or call +27 63 663 4612. We will process your refund according to our Refund Policy.